We want you to be overjoyed with your new purchase. If for any reason you are unsatisfied with a product you can notify us via the contact form on our Contact Us page and our team will provide all of the details for initiating a return. Just like most return policies, we are only able to accept returned items that are in original packaging and like-new condition. This means that products with any scratches, stains, damages, or modifications cannot be returned. Please note that Standard Shipping and White Glove Shipping charges from the original order are not able to be refunded once these services have been provided by the carrier.

Regular Return

If you are outside of the fulfillment area you may return your order independently. The return shipment would need to be independently arranged and all associated costs covered by the customer.

Assisted Return (limited availability)

If you are within the fulfillment area you can request an assisted return in which case the carrier will collect the order for return. This would be a curbside collection only. The equivalent of the standard outbound shipping fee would be reduced from the product refund. Additional fees may be applicable if additional services are required. Please contact our team to see if you are within the fulfillment area.

The products need to be received back to our warehouse within 30 days from the delivery or pick-up date. As soon as the returned product(s) are received back to our warehouse in good condition our team will issue your refund. In order to process your return as quickly as possible we ask that your order number be clearly marked on all boxes for our warehouse team. We are only able to issue refunds via the original method used for payment on the order. If the original method of payment is no longer available, we would be happy to issue a store credit equal to the amount of the refund.

Custom orders, products marked as Final Sale, and any part(s) orders are not able to be returned or refunded. Any item marked as “Final Sale” is not covered by our usual www.webshopfurniture.com Limited Warranty.

Refunds can only be issued via the method of the original purchase. If original method of payment is no longer available, we will issue store credit equal to the amount of the refund. It may take up to 5 business days for credit to appear. www.webshopfurniture.com Concepts cannot be held responsible for third party costs. Returns received past 30 days from the date of receipt and/or not received in original condition cannot be refunded. Shipping charges, custom and special order furniture, non-stock items and polycarbonate are non-refundable. Standard Shipping, Express Shipping, and White Glove Delivery Service charges are not refundable. We do not accept any returns or exchanges on custom and special order furniture.

All items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are only covered by www.webshopfurniture.com Limited Warranty for 90 calendar days. Strictly no exceptions will be made for Final Sale items.